About the role:
Join a team where your presence truly matters. We currently have two Night Concierge roles available within our Westminster service at Harrow Road and Royal Oak, and one position at the Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life.
Your nights will involve a balance of practical responsibilities and compassionate engagement. From conducting regular building checks and monitoring CCTV to managing access and maintaining clear records, you ll help ensure the smooth running of the service. You ll also be there to provide person-centred, trauma-informed support, whether that s through a quiet conversation, offering reassurance to someone struggling to sleep, or responding calmly and appropriately to an emergency. At every step, your role helps create the stability and safety that allows clients to begin thinking about their next steps.
At Single Homeless Project (SHP), we believe in the power of every role to make a difference, and we re committed to helping you grow while you do it. With structured development opportunities, expert training, and a strong focus on progression, you ll be supported to build a meaningful career in a values-driven organisation that puts people first.
About you:
You don t need to have done this exact role before but we re looking for people who are:
* Reliable, observant, and able to maintain clear professional boundaries.
* Experienced in supported housing, security, homelessness services, or similar environments.
* Confident managing challenging situations, including escalating or de-escalating incidents.
* Understanding of safeguarding and the importance of creating a safe environment.
* Comfortable with a mix of routine tasks (like checks and monitoring) and responsive, people-focused work.
* Able to apply a trauma-informed, empathetic approach, even during difficult or unpredictable moments.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 7th September at midnight
Interview date: Wednesday 17th and Thursday 19th September online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.