Job Title: Front of House Assistant
Hours: 8 hours per week (including weekends)
Rate of Pay: £ per hour
Location: Chafford
Bannatyne, a leader in health and wellness, is seeking a welcoming and efficient Front of House Assistant to join our team. If you have a warm personality, strong organisational skills, and a passion for wellness and customer service, we want to hear from you!
Our Perks:
* B-Fed - complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave, increasing with tenure
* Free gym membership
* Complimentary gym membership for another person (after 2 years of service)
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20% ELEMIS Products
* Discounted Meals and Beverages - 50% cafe/bar
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping
A Typical Day:
1. Greet and welcome guests warmly and professionally
2. Manage emails, phone calls, and face-to-face queries
3. Prepare and serve beverages and light snacks (if applicable)
4. Handle spa bookings and appointments
5. Assist guests with inquiries about services, treatments, and products
6. Process payments and manage the reception area
7. Promote spa services, offers, and retail products
8. Maintain a clean, tidy, and inviting reception area
9. Coordinate with staff to ensure seamless service
10. Log visitors, including contractors and guest passes
11. Complete relevant training for the role
Qualifications:
* Strong interpersonal and communication skills
* Customer-focused attitude
* Passion for health, wellness, and customer service
* Excellent organisational and multitasking skills
* Ability to establish rapport and build trust
* Flexible hours, including weekends and holidays
Preferred experience in a receptionist or customer service role, especially in hospitality, and proficiency with booking systems and basic computer skills.
Why Bannatyne?
Join Bannatyne, known for excellence in health and wellness. As a Front of House Assistant, you'll be the first point of contact, setting the tone for our guests' experience in a serene environment with a dedicated team.
Ready to make a difference? Apply now and become part of our welcoming team!
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