REDCENTRIC
IT Resource Coordinator
DEPARTMENT Project Delivery
TEAM
Engineering
LOCATION
Harrogate
REPORTS TO Head of Engineering
VERSION & DATE V3.0 05/03/26
ABOUT REDCENTRIC
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure.
Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.
With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website.
JOB DESCRIPTION
AIM OF THE ROLE:
The IT Resource Coordinator role has responsibility for overseeing resource scheduling for both internal Project Engineering resource and 3rd party Field Engineering resource. The role will involve a close working relationship with Project Managers, Network Delivery Team Leaders and Network Engineers which will include planning, scheduling and prioritising resource bookings based on technical requirements. We are looking for someone who has a level of network knowledge who will understand technology and skill sets required for specific work.
KEY RESPONSIBILITIES:
Duties will include, but are not restricted to the following:
Responsibility for all resource bookings for project delivery related activities
Scheduling of on-site Field Engineer visits throughout the UK - ensure the most cost-effective options are used (including 3rd party supplier resource where appropriate)
Raising Purchase Orders to secure bookings with 3rd parties and monthly PO reconciliation
Utilising 3rd party resource for device builds so we can easily scale up when we have large orders
Responsibility for booking Hyderabad project engineering resource ensuring the team are fully utilised
Providing monthly resource utilisation reports
Ensuring the scheduling system accurately reflects project engineering bookings
Attending internal project kick off meetings to ensure we understand and plan resource requirements as early as possible with new projects
Work closely with the Project Managers and Network Engineers to ensure efficient bookings to meet project delivery dates
Attend (via Teams) monthly service reviews with key 3rd party Field Suppliers
Document and maintain processes in line with working practices
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards:
Compliance with Redcentric's policies and procedures
Handling and protection of Redcentric information
Reporting of security events
Implementing appropriate policies and procedures
PERSON SPECIFICATION
The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results and the following skills, attributes, experience:
Essential
Experience with scheduling resources
Experience in managing customer escalations demonstrating ownership through to resolution
Able to build key relationships both internally and externally
Good organisational skills
Ability to work under pressure
Excellent customer service skills with a customer focused attitude
Desirable
Experience with scheduling engineering resources within an IT environment
Knowledge of IT technologies such Networking, VOIP, Collaboration and Cloud would be desirable
Experience of leading Telco providers such as Virgin Media, BT and Talk Talk would be an advantage
HOURS OF WORK
The Company's standard working hours are Monday to Thursday 9.00am until 5:30pm with one hour for lunch, and Friday 9.00am until 3:30pm. Minimum of Monday and Wednesday to be Harrogate office based.
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