GAMSTON MEDICAL CENTRE, NOTTINGHAM, NG2 6PS
We have an exciting opportunity for a Receptionist/Administrator to join our team.
Gamston Medical Centre is located in Gamston near West Bridgford (NG2 6PS) and currently serves approximately 6,900 patients. We are in a purpose built premises and located close to local amenities. We are looking to recruit a confident and dynamic person to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages, and provide a first class service to patients of the Practice. Please see the job description and person specification for more details.
Main duties of the job
There are 2 vacancies:
Role 1Role 2
Monday NON WORKING DAY 1.30-6.30
Tuesday 1.30-6.30 NON WORKING DAY
Thursday 1.00-6.00 1.30-6.30
Friday 8.00-14.30 1.30-6.30
Total 21.5 hours 20.5 hours
The successful applicants will need to have an outgoing and enthusiastic personality, flexibility to meet the needs of the organisation, be IT literate and have a desire to grow and succeed within the organisational structure.
A background in a related administrative role would be useful but is not essential but a desire to learn is a must. Training will be provided to the right candidate and previous applicants need not apply.
We are a friendly, enthusiastic, well organised practice committed to offering quality care while achieving high QOF targets.
SystmOne clinical system
About us
We are part of the PartnersHealth GP Federation working together with practices in Rushcliffe, and part of the Rushcliffe PCN.
EAP package
For further details please contact: Debra Kerrison on 0115 945 5946 debra.kerrison@nhs.net
Job responsibilities
Receptionist - Job Description
Job Title: Reception/Admin
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
* Making appointments
* Taking requests for prescriptions from housebound patients
* Giving out results
* Ambulance transport bookings for on the day service
* Home visit requests
* Deal with general enquiries and complaints
* Contacting other providers
Reception Duties
* Register new patients and temporary residents, when required
* Greet and direct patients and visitors
* Making appointments
* Handing out prescriptions
* Ensure outstanding queries are explained and handed over to next shift, as necessary
* Respond to needs of doctors and nurses during surgery
* Collect payments from patients for non-NHS services
* Deal with general enquiries and complaints
Filing
* Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
* Dealing with requests for repeat prescriptions
* Raising prescriptions as per Practice protocols
* Dealing with queries relating to prescriptions
General
* Input and extract information from Practice computer system
* Observe health and safety guidelines at all times
* General housekeeping (e.g. keeping reception and waiting areas tidy)
* Any other reasonable duties as necessary
* Observe Confidentiality policy and guidelines at all times
* Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
* Have an overview of admin tasks (eg. cytology admin, recalls)
Person Specification
Behaviours
* Smart, polite and confident
* Planning and organising
* Performing under pressure
* Using initiative
* Self motivated
* Flexibility
* Confidentiality
Qualifications
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
* NVQII in Customer Care
Experience
* Experience of working with the general public
* Experience of reception work
* Experience of working within General Practice
Skills
* Excellent communication skills (Written and Oral)
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Knowledge
* Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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