*Please apply via the following link:*
https://narrowquayhr.xyhr.uk/Job?uid=ttjleggfhlguemdmdrmh
*Closing date 19/03/2026*
We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey.
Salary starts at £23,793 with performance related pay increases through a 5 year tier system to £27,849 (full time 35 hours a week)
*About Us*
Clear Links is the UK’s leading specialist provider of support workers for students. We focus on supporting disabled and dyslexic people in education and the workplace, helping them access the support they need to succeed.
We’re proud of our friendly, inclusive culture and our commitment to delivering a high-quality, responsive service. Our team benefits from ongoing training, a welcoming office environment, and the support of experienced and approachable colleagues.
For more information - www.clear-links.co.uk/about
*About the job*
As part of our Support Delivery Service team, you’ll play a key role in helping students and support workers have a smooth and positive experience with Clear Links.
You’ll look after a group of remote support workers and the students they work with, acting as a helpful and reliable point of contact for day-to-day queries. This is a varied, people-focused role where organisation, clear communication, and empathy are just as important as attention to detail.
You’ll be supported by the wider team and given the opportunity to build your knowledge and confidence over time.
*Responsibilities*
* Supporting and coordinating a group of remote support worker
* Making sure students have the right support in place at the right time
* Communicating with students, support workers, universities, and funding bodies
* Building positive working relationships with a range of people
* Keeping accurate records and handling information confidentially
* Working collaboratively as part of a supportive team
* Occasionally attending meetings or events related to the role
*Some of the great benefits we offer:*
* Hybrid and flexible working
* Permanent role with job security
* 35-hour working week
* Automatic annual pay increases for the first five years (subject to satisfactory performance)
* 28 days’ holiday plus bank holidays (rising to 29 days after 2 years’ service)
* Pension with 4% employer contribution
* Enhanced maternity and paternity leave
* Life and critical illness insurance
* Westfield Health Cover (Level 1)
* Free on-site parking
* Annual pension review with an independent financial adviser
* Mental Health First Aiders
* Cycle to work scheme
* Company social events
*Minimum Criteria (Key Requirements):*
* Lived experience of higher education (degree-level) or equivalent professional experience.
* Excellent communication skills with a range of stakeholders across phone, email, and face-to-face interactions
* High attention to detail and the ability to record information accurately
* Ability to work collaboratively within a team and build rapport with others
* Effective time management and organisational skills and the ability to manage multiple priorities
* A commitment to delivering high-quality customer service and a proactive attitude
*Desirable Criteria (nice to have)*
* Awareness of safeguarding and student wellbeing practices
* Confidence in signposting to relevant services
* Ability to deliver or contribute to internal training
*How to apply*
To apply for this role please visit our recruitment page *: *https://narrowquayhr.xyhr.uk/Job?uid=ttjleggfhlguemdmdrmh
We may close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications. Early application is therefore encouraged.
Please complete the application questions and upload your CV and a covering letter outlining your suitability for the role.
Due to the volume of applications we receive, only applications meeting the minimum criteria and including both documents will be progressed.
Please note previous applicants need not apply.
This role is subject to satisfactory references and pre-employment checks. You must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996.
*Disability Confident statement*
As a Disability Confident Leader, we are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing everyone’s contribution to our organisation. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.
*Interviews*
We are planning on holding the interviews in person week commencing 30th March 2026.
We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team. If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.
We are committed to protecting your data in line with the general data protection
regulations. Our privacy notice can be found here - https://www.clear-links.co.uk/your-data
*Equality and Diversity Monitoring*
As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring Form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the
survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV
Job Types: Full-time, Permanent
Pay: From £23,793.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
* Work from home
Work Location: Hybrid remote in Sheffield S11 8NX