Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scale with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.
Summary
The Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for OSV’s Managed Payroll customers. This remote position manages multiple customers with various deadlines in a fast-paced environment. It supports specific managed customers and all OSV customers across all service levels as needed. Responsibilities include day-to-day payroll support, Workday payroll configuration, and year-end processing.
Responsibilities
* Act as the primary Specialist for Managed Payroll and Payroll Administrative customers; support other OSV payroll, tax, and garnishment customers as needed.
* Manage and respond to cases daily to meet service level agreements and ensure high customer satisfaction.
* Handle escalated cases from payroll team and internal stakeholders.
* Resolve customer issues promptly, perform Root Cause Analysis, and implement solutions.
* Lead client calls weekly, monthly, and quarterly; participate in new client transitions and other service calls.
* Configure Workday pay components, deductions, run categories, and support year-end processes and special projects.
* Assist with quarterly and year-end audit reports and provide recommendations.
* Meet quality and productivity metrics.
* Collaborate with peers and customer teams to support and resolve requests.
* Work effectively in a team environment, open to new ideas and procedures.
* Demonstrate critical thinking, problem-solving, and excellent communication skills.
* Maintain organizational skills, multi-task, and support multiple customers accurately and efficiently.
* Establish and maintain effective working relationships.
* Apply analytical skills, data entry, and research effectively.
* Manage workload independently to meet deadlines.
* Apply strong mathematical and payroll process knowledge.
* Exercise judgment and prioritize urgency in tasks.
Qualifications
Education/Certification Requirements
* 3+ years of payroll experience with end-to-end processing, research, and troubleshooting.
* 3+ years of customer experience or equivalent skills.
* Proficiency in Microsoft Word and Excel.
* Understanding of payroll taxes, configuration, and compliance.
* Experience with multi-jurisdictional tax, year-end, W-2 support, and adjustments.
* Strong communication skills.
Preferred
* Experience in outsourcing environments—payroll, tax, Workday, Salesforce.
All successful candidates will undergo background checks, including credit and criminal record checks, due to the sensitive data handled.
We encourage sharing ideas, rewarding innovation, and fostering a culture of professional growth. OSV offers upward mobility, professional development, and a values-based culture.
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About Us
OneSource Virtual (OSV) automates payroll, taxes, payments, and benefits within Workday, supported by a team with extensive industry and Workday experience. With over 1,100 customers and high retention rates, OSV helps organizations transform their HR functions.
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