The purpose of this post is to support the Research Recruitment & Engagement Team by providing clerical and research assistance in a research environment. The assistant will liaise with GP practices, book patient appointments, manage mailboxes, upload data to databases, keep records accurate, and attend community engagement events regularly. The post holder will adopt a flexible approach when required.
Responsibilities
* Liaise with all other departments within the hospital regarding patient care (appointments, investigations, etc.).
* Operate computers to enter and retrieve data (Microsoft Excel & Access).
* Attend internal and external events to promote the Consent Database.
* Typing of correspondence, reports, research articles, lecture and teaching materials as required.
* Maintain recruitment logs for clinical trials.
* Supervised collection of data / identification of suitable patients for clinical trials (screening medical records / wards / clinics) after appropriate training.
* Pre‑screen potential volunteers following pre‑approved standardised checklists.
* Communicate study information to potential participants, as required.
* Receive and place calls from and to potential study participants.
* Deal with telephone enquiries from patients, relatives, medical staff and clinical trial personnel, recording messages where appropriate.
* Perform general clerical duties including booking appointments, filing reports/letters, photocopying, faxing and correspondence.
* Observe strict confidentiality in accordance with the Data Protection Act and Caldicott Principles.
* Attend training courses as required.
* Attend investigator meetings for clinical trials.
* Comply with ICH GCP.
* Promote, monitor and comply with all aspects of health and safety.
* Undertake any other duties deemed relevant to the post and grade.
* Order stocks and supplies as required.
Qualifications
* Educated to GCSE standard/NVQ3 in a relevant subject or equivalent.
* Keyboard and word‑processing skills.
* Demonstrable experience with spreadsheets and databases.
* Experience working in a health‑care or customer‑care setting.
* Good working knowledge of hospital information systems.
* Excellent written and verbal communication skills.
* Attention to detail.
* Ability to organise and prioritise own workload.
* Ability to use initiative.
* Use of tact and a sensitive approach to patients and relatives.
* Flexible approach to work.
* Willingness to undertake training.
* Interest in the area/specialty of the research.
Applicants will be required to undergo a DBS check and may need to provide a criminal record certificate if applying from abroad. No visa sponsorship will be offered for this role. The Trust is an equal opportunities employer and encourages applications from under‑represented groups, including black, Asian and minority ethnic, LGBTQ+ and disabled. All applicants must be 18 or above when commencing the post.
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