Warranty Controller – Part time
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
We can offer hybrid working for this role 2 days per week from home.
We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership.
About the Role
In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
Submitting claims using technicians’ reports in line with manufacturer guidelines
Negotiating with warranty providers and manufacturers to secure rightful reimbursements
Preparing invoices for internal preparation work, job card management, filing and other admin duties
Following up outstanding warranty invoices to drive recovery rates
Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
Promoting best practice across our regional network to ensure optimal claim success
You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
A proven track record as a Warranty Controller or Senior Service Advisor
Confidence in handling warranty disputes with professionalism and fairness
Excellent communication skills (face-to-face, phone, email, live chat)
Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
The ability to handle sensitive cases with discretion and accuracy
A self-motivated and organised approach, with the ability to prioritise effectively
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.
What we can offer you
Basic salary of £15,288 pa plus bonus
25 days annual leave plus Bank Holidays (pro rata)
Pension scheme with life assurance
Gym membership discount
Cycle-to-work scheme
Discounts on company products and services
Manufacturer training