Join to apply for the Technical Service Specialist role at Bakelite Synthetics
At Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.
The company culture emphasizes safety, development, and environmental responsibility as part of daily operations.
* We’ll Shape Our Future. As a Bakelite associate, you’re part of a diverse, global population creating the next generation of the company.
* We Champion Our Associates. You’ll pursue continued learning and development.
* Together, We Will Protect the Planet. We focus on opportunities that grow profitability while improving and protecting the planet.
* Safety is a Core Value. A 24/7 mindset to ensure safety today and tomorrow.
* We Care. Competitive compensation, robust benefits and supportive career growth.
Technical Service Specialist: The Impact You’ll Have On The Organization and World
* Drives innovation at the customer interface by tailoring product formulations and supporting new product development, directly impacting customer satisfaction and Bakelite’s market competitiveness.
* Acts as a key technical ambassador for Bakelite across EMEA, strengthening partnerships with customers and enhancing product adoption through expert-level support and guidance.
* Accelerates sustainable product solutions by focusing on environmental performance and compliance with national and European regulations, promoting both ecological responsibility and business continuity.
* Leads the transition from development to production by aligning new PSR product implementation with manufacturing, quality, and safety standards at the Barry plant.
* Supports business growth through technical excellence, enabling successful product introductions, optimizing customer processes, and reducing off-spec material issues.
Life in Barry: Barry is a vibrant seaside town located on the southern coast of Wales, just 9 miles from Cardiff, the Welsh capital. It offers a blend of natural beauty, historical charm, and modern conveniences, with several popular beaches, including Whitmore Bay. The town also offers good local schools, friendly communities, and excellent transport links, including a direct rail connection to Cardiff and the M4 corridor.
Does a Typical Day Look Like? Here are your primary responsibilities:
* Independently visit PSR customers to define and support new development projects, test product performance, and optimize customer processes.
* Resolve customer technical issues and provide expert recommendations to improve product performance or resolve complaints.
* Coordinate cross-functionally with R&D, manufacturing, legal, and commercial teams to ensure alignment on product solutions and development efforts.
* Prepare and update technical documentation, including Visit Reports, Product Manuals, and Technical Data Sheets.
* Deliver technical presentations and conduct needs analyses to identify opportunities for innovation and customization.
* Ensure compliance with safety and environmental legislation and advise on the implementation of safety changes, particularly at the Barry site.
* Lead or support internal projects such as recipe improvement, raw material changes, product transfers, and sustainability initiatives (e.g., Barry Blue Print).
* Performs research, development, testing and hands on laboratory work.
What is Needed to be Successful in this Role (Required Skills/Abilities):
Necessary (Required) Qualifications & Experience
* Degree in Industrial Chemistry, Polymer/Materials Chemistry, or equivalent experience.
* 6+ years of experience in a similar technical field.
* 4+ years of hands-on experience with resin applications or production.
* Strong interpersonal and relationship-building skills.
* Good working knowledge of:
o Analytical chemistry
o Chemical market dynamics
o National/European environmental and safety legislation
o Microsoft Office and digital documentation tools
o Proficient in spoken and written English.
* Capable of working effectively under pressure and across diverse teams.
Preferred (Nice-to-Have)
* Experience managing cross-functional projects across EMEA.
* Demonstrated ability to lead customer-facing technical projects independently.
* Strategic thinking and alignment of technical solutions with business needs.
* Familiarity with Bakelite systems like ZMIM, MOC, and E-D-C processes.
Willingness and ability to travel up to 40% of the time.
Are you ready to help us build a better tomorrow and put your fingerprints on the world? Apply for this exciting opportunity, and learn more about our hiring process, insights from our global associates, our robust benefits and more at Bakelite.com/careers.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to an employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Chemical Manufacturing
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