Service Delivery Analyst | £30,000 - £35,000 + bonus | Hybrid (x1/2/month, Oxfordshire)
Our client is looking for a Service Delivery Analyst to join a growing Managed Services function, supporting service performance, lifecycle management, reporting, and continuous improvement activity across a varied client base.
What you’ll be doing:
• Producing SLA/KPI reports and service performance dashboards
• Tracking technology lifecycle milestones, renewals, warranties, and support status
• Supporting service review meetings and improvement initiatives
• Maintaining accurate operational documentation and service records
• Analysing trends and identifying areas for service enhancement
• Assisting with client communications and governance activities
What we’re looking for:
• Experience within IT support, service delivery, MSP, or service management environments
• Strong reporting and data management skills
• Excellent attention to detail and organisational ability
• Confident communication skills with a professional client-facing approach
• Good working knowledge of Microsoft 365, particularly Excel
• ITIL Foundation certified (or willing to work towards it)
Desirable:
• Experience with ITSM platforms such as ServiceNow or Autotask
• Exposure to asset management or technology lifecycle processes
• Interest in progressing towards Service Delivery Management
This is an excellent opportunity for someone who enjoys combining operational support, reporting, service coordination, and continuous improvement within a collaborative technology environment.