Job Description
We’re looking for a Senior Control and Quality Analyst to join our Continuous Improvement team. In this role, you’ll play a key part in maintaining high standards of quality and risk management across our processes, ensuring excellent customer outcomes and supporting operational excellence. You’ll use your technical knowledge of Defined Benefit pensions to provide assurance, coaching, and continuous improvement initiatives.
What you'll be doing:
* Undertaking control testing and quality assurance assessments across processes and individual performance
* Providing coaching and feedback to team managers and members based on QA results
* Analysing QA performance and customer data to identify training gaps and improvement opportunities
* Reviewing and adapting QA strategies to maintain high standards of risk management and control performance
* Testing and documenting processes to ensure consistency and compliance with UK PRT requirements
* Maintaining accurate audit trails and producing data-driven recommendations for performance improvement
* Supporting less experienced team members with training and guidance on new processes
* Keeping internal customers and third parties updated to ensure excellent customer outcomes
Qualifications
Who we're looking for:
* Strong understanding of Defined Benefit pensions and PRT products and processes
* Knowledge of relevant legislation including GDPR, Money Laundering, Complaints, and Treating Customers Fairly
* Familiarity with risk, control, audit, and assurance practices
* Ability to manage tight deadlines and prioritise effectively
* Excellent written and verbal communication skills
* Customer-focused approach with a commitment to improving service and outcomes
* Analytical mindset with attention to detail and accuracy
* Collaborative team player who can coach and support others
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.