Job Description
Scope Of Position
The Host will be responsible for greeting and welcoming or guests along with serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host will also be required to have extensive knowledge of menu offerings and systems informatics. You will also maintain a clean and well organised workspace and dining area. Communicating with reservations teams and liaising with guests to take reservations and special requests.
Responsibilities
Operation
* Manage guest queries, bookings and special requests in a friendly, timely, and efficient manner.
* Ensure knowledge of menu and all products and special events and promotions.
* Follow correct reporting procedures if faced with issues.
* Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene.
* Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
* Has a good knowledge of the restaurant's sitting arrangements.
* Responsible for accompanying the guests to their table, and their welfare.
* Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
* Comply with restaurant security, fire regulations and all health and safety legislation.
* Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
* Additional responsibilities in absence of line manager or senior employee.
* Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Qualifications
Essential
* Ability to communicate clearly and efficiently in English, both verbal and written.
* Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
* Proven track record of surprising and delighting guests.
* To be detail oriented and to work within a team.
* Flexibility to respond to a range of different work situation.
* A proven track record and ability to provide high levels of service under pressure.
* Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
Desirable
* Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whist on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 1x salary
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that’s a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.