About the job:
As an S7 GPR in West Cornwall you will have a multifunctional role, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, ensure that customer requirements are met and exceeded, you will ensure that station activities including the dispatching of train services and platform management are completed safely and punctually. Provide information and assistance to customers and ensure that the station environment is kept to a high standard.
Your main responsibilities will be:
* Providing the highest level of customer service and being dedicated to customer needs
* Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
* Carrying out routine maintenance and cleaning of ticket machines and IT equipment
* Accurately completing all accountancy and other associated documentation
* Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
* Providing information and assistance to customers
* Ensuring the safety of customers, staff, visitors and contractors is given the highest priority
* Maintaining a safe, pleasant, and clean station environment
You'll need to be:
* Able to deliver extraordinary front line customer service
* Able to understand customer requirements and expectations
* A self-starter with a can do attitude
* Confident when decision-making
* Calm yet directive in a crisis
* Able to work to strict procedures
As a minimum you'll need to have:
* The ability to work as part of a team or independently
* Evidence of numerical ability
* Attention to detail
* Strong verbal and written communication skills
* An ability to multitask well
About the location:
West Cornwall stations provide good transport links to the surrounding area and covers a number of stations in the Cornwall area, six of which are staffed stations. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers visit our West Cornwall stations. Own Transport is necessary due to the start and finish times of shifts being outside of train running times.
Additional Information:
The role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays. There is no set shift pattern. Shifts are rostered based on where cover is needed.
Candidates successfully short listed, will be invited to undertake an ability test and a competency based interview. Interviews will take place on 7th and 8th July 2025. The successful candidate will be required to undertake a safety critical medical and meet the standards required for this role.
For further information about the role contact Sharon Holloway, Station Manager (West Cornwall) on 07860 594877.
For moreinformation regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We valueour differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate andencourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We reviewall roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
#J-18808-Ljbffr