Job Summary
Self-Employed | Part-Time Only
Guaranteed Daily Rate: £130-£150 (depending on skills and experience)
What Is a Resolution Field Agent? As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.
Key Workstreams
* Commercial & Residential Utilities - Discussing and resolving utility accounts
* Communication & Reconnection - Reconnecting customers with our clients and their services
* Welfare Utility Visits - Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
* Utility Meter Reads - Collecting accurate utility meter readings
Working Pattern & Benefits
* Flexible working - minimum 2 weekdays per week, 8 hours per day
* Flexible start times
* Monday to Friday or Saturdays (subject to client business hours)
* Guaranteed daily rate
* Full training and continuous support
* Opportunities to progress and explore different roles within the business
* UK-wide opportunities (work allocated within pre‑agreed postcode areas)
Requirements
* Full UK driving licence
* Access to own vehicle with business insurance
* ULEZ‑compliant vehicle (required when working within London ULEZ zones)
* Clean DBS check
* Healthy credit history
* CCJs considered in adverse circumstances where repayment arrangements are in place
* Strong organisational, negotiation, and case‑management skills
* Ability to communicate professionally and effectively with customers and clients
* Ability to work independently while following company policies, procedures, and objectives
* Ability to identify and manage disputes in line with company procedures
* Open to coaching and feedback to continuously improve performance
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