Join to apply for the Visitor Contact Assistant role at Southbank Centre
Description
We are currently looking for two Visitor Contact Assistants to join our Visitor Experience and Sales team on a part-time, 20 hours per week contract on a permanent basis.
Visitor Contact Assistants are the face of Southbank Centre, offering a fast, efficient and knowledgeable service, ensuring a world-class experience for all our visitors.
Our Visitor Contact Assistants provide exceptional customer service across our diverse arts and events programme.
Key Responsibilities
* To be the first point of contact with Southbank Centre audiences, visitors, members and ticket holders via all digital touch points and inbound calls. This includes phone calls, emails, live chat, social media, and SMS
* Provide a warm welcome to all visitors in this role as the face of Southbank Centre
* To offer a fast, efficient and knowledgeable service, ensuring a world-class experience. Support customer relations including complaint handling, refunds, event changes, and customer feedback
* Actively engage with Southbank Centre’s arts and events programme, values, brand and tone of voice. Ensuring a consistent approach across all channels
* Have a commercial approach, meeting daily targets and KPIs, seeking opportunities to up and cross-sell tickets, membership and donations
Skills & Experience
* Exceptional customer service skills including the ability to assist all visitors in a helpful, friendly, courteous and confident manner
* Experience working in a customer-facing or ticketing environment, providing excellent service and resolving visitor issues
* Driven to deliver outstanding results, working towards targets
* A confident sales person who will promote Southbank Centre Membership, activities and events
* Demonstrably strong verbal and written communication skills
Benefits
* A minimum 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment
* 28 days annual leave, plus bank holidays
* Enhanced sick pay
* Enhanced family leave benefits
* Up to 30% discounts at on-site retail, food and beverage vendors
* Staff ticket offers for SC events
* Free entry to Hayward Gallery
* Free/discounted entry with other reciprocal organisations
* Free staff yoga
We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.
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