The role
:
D CE Functional Consultants are responsible for delivering specific areas of D CE functional solution on delivery projects. They are also responsible for supporting D CE functional responses and prepare demos on sales pursuits, building and testing D CE functional IP and assets, and meeting the general expectations in line with their consulting grade.
Key Responsibilities:
1. Building relationships with new and existing PwC and client team members
2. Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design)
3. Configuring and developing Microsoft Dynamics Customer Engagement solutions to fit project requirements.
4. Working closely with technical development capability, including near shore and off shore teams.
5. Working with third party providers to translate requirements and design to ensure solution build is in line with expectations
6. Providing functional consultant delivery support across all phases of the programme including testing, business change, data migration and cutover.
7. Understanding business requirements and scope changes and highlight any impact on delivery teams or technical solution.
8. Providing SME input across a variety of programme workstreams, including testing, training, data, reporting, and business change.
Skills and Experience:
9. Experience configuring Dynamics Customer Engagement solutions in project situations
10. Experience in a client-facing role with a Microsoft Gold Partner or equivalent industry experience
11. 1 or more intermediate / expert level relevant Microsoft certifications
12. Previous responsibility for independent creation of project lifecycle deliverables
13. Working in agile project delivery teams
14. Project Management
15. Stakeholder Management
16. Sales Support