Job Details
Job Role: Admin staff (Adult Home care Provider)
Part-time: 9am to 5pm, 3x a week (20-22 hours per week) Office based
Pay rate: £13 per hour
Location: Carlisle CA3 0JG
Duties
* Take phone calls
* Create new referrals on care management system
* Liaise with professionals and families
* Make referrals to pharmacies, GP, district nurses and other professionals
* Receive and manage feedback from service users
* Conduct meet and greet with new clients
* Follow up on staff and service users onboarding
* Rota management
Skills
* Good IT skills, knowledge of Excel
* Good customer service skills
* Ability to multitask and work in a fast-paced environment
* Ability to own and manage case load
* Conflict resolution skills, for unhappy customers
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