THE EXCITING
OPPORTUNITY
We opened
the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May
2023 and have reset the clock within this historic building, bringing it back
to life. Our Heartists® aspire to create memorable, heartfelt
moments for all life enjoyers to experience unique stories from the past but
also to immerse themselves into our hospitality, creating their own astonishing
tales of MGallery magical moments. We boast 179 stunning bedrooms set in
a remarkable and inspiring landmark of the city. Time is of essence and at the
heart of The Municipal’s story. The iconic clock tower and bells giving
the tempo to a timeless melody. Various restaurants, bars and a state of
the art spa sanctuary experience, will offer everyone the place to have the
time of their lives, pause the clock and embark upon their own magical journey
with MGallery.
Our hotel is
home to unforgettable high-profile VIP functions, the host to luxury
affiliations, leisure and events, stylish private dinners and professional
conferences. We are now seeking a passionate, detailed and driven Senior
Event Sales Coordinator to join our team.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE
LIFE OF A SENIOR EVENT SALES COORDINATOR AT THE MUNICIPAL HOTEL & SPA
MGALLERY
What you'll
be doing...
As a Senior Event
Sales Coordinator, you are a storyteller and a planner. You will take the lead
on complex group enquiries and high-profile events, ensuring every
"wow" moment is captured from the initial enquiry to the final
contract. You will be the bridge between our sales division, clients and the
operations team, turning visions into reality with 5-star precision. You will
mentor and support Junior Coordinators while managing a portfolio of corporate & social
bookings.
WHAT WE NEED
FROM YOU
·
Positive
Ambassadorship: A positive can-do attitude and welcoming demeanour. You will
speak with all guests, agents, and 3rd parties in a polite, cheerful,
hospitable, and efficient manner, adhering to 5-star, Accor & MGallery
brand standards.
·
Sales Drive:
Actively work towards the maximisation of hotel sales and profitability through
full familiarisation with all room types, event capacities, facilities, and
promotions.
·
Showcasing
the Property: The ability to confidently present and showcase the hotel to
potential clients during meetings and show rounds.
·
Precision
& Detail: Strong attention to detail, demonstrating consistency in
delivering accurate information. High degrees of accuracy in verbal and written
communication are pivotal to the success of each booking and vital in drawing
up contracts and function sheets that mirror guest requirements.
·
Analytical
Skills: Maintaining statistics and analysis reports, client details, notes,
profiles, and company records to help the office stay organized and strategic.
·
Financial
Accountability: Adhering to advance purchase and deposit payment requirements,
ensuring daily banking balances and that all payments are posted correctly
across all systems.
·
Communication,
Leadership & Teamwork: Excellent teamwork skills, establishing strong
relationships and support over all mediums including telephone, email, booking
systems, and in-person meetings.
·
Experience:
2 years of current Event and Group Reservations experience in a fast-paced and
high-volume hotel reservations department, ideally Accor branded.
WHAT WE
OFFER
When you
become one of our Heartists®, you will also be a member of the Accor and RBH
group with all the benefits that brings. The ALL Heartists® program is the
benefits programme dedicated to Accor Heartists®. It provides employees
with the opportunity to enjoy memorable experiences throughout the year, thanks
to preferential rates in hotels and exclusive discounts with a wide range of
partners. The RBH company benefits extend these offerings across RBH
Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday
for your birthday and pension scheme. To conclude this power trio, we
have The Municipal Hotel benefits with friends and family rates, discounts,
free meals on duty, gratuities, discounted local parking and social events.
What’s not to love?
You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture... To learn
more about our full benefits package, click here to
watch our RBH employee benefits video.
JOIN OUR
FAMILY
Belong in a
place where you can be yourself and love what you do. Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued. We will empower
you to bring ideas to elevate our services, creating personalised luxury
experiences for agents and guests. Help them to feel special, and we will
do the same for you.
EQUAL OPPORTUNITIES
RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact careers@rbhmanagement.com.
Apply
now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH