Main area Community Mental Health/Iechyd Meddwl Cymunedol Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 110-AC322-1125
Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Pentre Municipal Building (will change to Porth in future due to service base changes) Town Pentre Salary £31,516 - £38,364 per annum Salary period Yearly Closing 19/11/2025 23:59
Administration Support Manager
Band 5
Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.
Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.
Discover more about working with us here:
The Adult Community Mental Health Directorate within Cwm Taf Morgannwg University Health Board is seeking to appoint an Operational Support Manager to provide strategic and operational support to the Community Mental Health Teams (CMHTs) across the Rhondda, Cynon, and Taf localities.
This pivotal role involves the line management of approximately 20 staff across multiple sites, requiring a flexible, dynamic, and proactive approach to leadership. The successful candidate will be responsible for the coordination and oversight of key operational functions, including the management and timely reporting of data related to the Mental Health Measure.
Working closely with a multidisciplinary team of clinicians—including Psychiatrists, Nurses, and Social Workers—the post holder will ensure the smooth running of CMHT services, supporting both day-to-day operations and longer-term service development.
We are seeking an individual who is efficient, forward-thinking, and resilient, with a strong commitment to service excellence. In return, we offer a supportive working environment with opportunities for professional development and career progression.
Main duties of the job
* Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
* Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed.
* Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
* To support the Directorate Management Team, and lead on improvement/ modernisation within own area of responsibility with respect to the service development.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑list‑ing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Detailed job description and main responsibilities
* Take day-to-day operational responsibility for the requirement for, approval and monitoring of additional working hours undertaken by medical and administrative staff, fully understanding the need for financial control, taking action to reduce overspends.
* Ordering via oracle, as required, obtaining quotes and receipting orders once received, ensuring UHB and Local Authority financial procedures are adhered to including processes around petty cash and invoicing of protection of property.
* Support changes of practice and service projects/developments with clinicians and management, monitoring and evaluating outcomes.
* Ensure that all UHB policies and procedures are implemented and followed across the areas of responsibility.
* Investigate and resolve verbal inquiries received from patients and relatives.
* Ensure Local Authority protection of property procedures are followed.
* Assist where appropriate in the formal investigation of written complaints.
* Fully understand all aspects of improvement and modernisation targets, including current performance and any variations, ensuring that administrative staff and junior medical staff are aware.
* To support the Directorate Management Team, and lead on improvement/ modernisation within own area of responsibility with respect to the service development.
Person specification
Qualifications
* Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level
* Knowledge of administrative procedures and organisational policies
* Evidence of recent management qualification
* Knowledge of NHS Wales Performance Framework targets
Experience
* Experience of previous management or supervision of staff
* Previous experience within NHS
* Previous experience of dealing with medical staff including managing medical rotas
* Excellent organisational and prioritisation skills
* Excellent IT skills with ability to use a range of packages
* Flexible, open and approachable
* Effective interpersonal skills with the ability to deal with people, face to face
* Ability to work as part of a multi-disciplinary team participating in highly complex decisions
* Ability to problem solve quickly and apply lateral thinking
* Ability to work under constant pressure in a busy environment
* Able to analyse complex information and present it in an accessible format, highlighting key issues
* Welsh language speaking/listening skills at Level 3 or above
* Evidence of managing small scale projects
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Employer certification / accreditation badges
Name Lauren Pontin Job title Service Support Manager/Rheolwr Cymorth Gwasanaeth Email address lauren.pontin@wales.nhs.uk
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