Overview
Linnaeus Village Vet, Hampstead, London, England, United Kingdom. We have an exciting opening in our Village Vet Client Care team for our West Hampstead practice. Our front-of-house teams are the face and voice of our business; this role is highly valued within the hospital team.
Job Title: Client Care Assistant (Veterinary Receptionist)
Location: Village Vet, Hampstead
Job Type: Full-time, Permanent
Hours: 42 hours per week
Shifts: Weekend working; alternate shifts of Saturday & Sunday: 8:00 – 16:00 and 12:00 – 20:00
Responsibilities
* Manage and deal with appointment bookings in a professional and efficient manner
* Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
* Support the business with a range of administrative duties
* Show awareness of financial control within the practice and follow up with clients for outstanding payments
* Be happy to discuss financial issues with clients if needs be
* Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
* Work closely with your vet and neighbouring branches
* Serving customers and taking payments, advising customers on products and services
Qualifications
* Previous customer-facing experience
* Reception or Client Care experience is highly desirable
* Strong administration and organisation skills
* Confident using the telephone
* Excellent communication skills, both verbal and written
* Highly motivated to provide excellent service to clients and the practice
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* Employer contribution pension scheme
* Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
* Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. We also have a 24-hour continuous care hospital with highly certified specialists and general practice staff. Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. We focus on long-term success and the wellbeing of our people.
At Linnaeus, a better world for pets starts with a better world for our people. Our Associates are over 6000 strong and have access to a vast network of specialists, development opportunities, and a comprehensive wellbeing package. We are committed to an inclusive and diverse culture where you can be authentic and perform at your best.
All applications with the relevant skills and qualifications will be carefully considered. If you need support in completing your application or want to learn more about Village Vet, Linnaeus, or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Expiry status: If the role is closed, the description would indicate it; current posting shows ongoing opportunity.
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