As VP of Product Management at CyberSentriq, you will play a pivotal strategic leadership role in shaping our unified product vision following the merger of two established cybersecurity SaaS businesses. You will define and execute a scalable product strategy across a portfolio spanning backup and recovery, email security, DNS filtering, security awareness training, and cyber insights.
This high impact role requires a blend of commercial acumen, technical fluency, cybersecurity domain expertise, and the ability to embed AI and automation into our portfolio to differentiate at scale. You will lead a growing global product team and be accountable for delivering market‑leading customer experiences that drive revenue growth, retention, and partner advocacy.
This is a global leadership role, open to candidates based in the UK, Ireland, or South Africa, with close collaboration across our international teams.
Key Responsibilities
* Product Vision & Strategy
o Define and articulate the strategic vision and multiyear roadmap for our cybersecurity product suite, aligned to company growth objectives.
o Conduct continuous market, competitive, and threat landscape analysis within the B2B SaaS and MSP ecosystem.
o Identify opportunities to embed AI‑driven capabilities, such as automated threat detection, predictive analytics, anomaly detection, and AI‑assisted administration.
o Shape clear portfolio investment priorities using customer, partner, telemetry, and financial insights.
o Ensure roadmaps are outcome driven and directly linked to customer and MSP value.
* Team Leadership & Organisational Design
o Build and scale a high‑performing Product Management function aligned to portfolio complexity and growth targets.
o Recruit, mentor, and develop Product Managers and Product Owners across multiple regions.
o Establish a Product Competency Framework and structured learning pathways (including AI literacy and data‑driven product practice).
o Drive a strong performance culture with OKRs, KPIs, and structured feedback cycles.
o Create succession pipelines for future product leaders.
* Cross‑Functional Leadership
o Partner with Engineering to ensure architectural scalability, security, performance, and frictionless delivery.
o Collaborate with Product Design to champion user centricity, accessibility, and friction‑free user experience.
o Align with Revenue, Sales, and Marketing to shape Go‑to‑Market strategy, persona‑driven messaging, and partner engagement.
o Ensure feedback loops from Customer Support and top MSP partners directly inform product decisions.
o Lead quarterly Executive Portfolio Reviews to ensure alignment with Finance, Operations, and ELT.
* Product Lifecycle Ownership
o Establish governance frameworks including stage gates, roadmap validation, business casing, and lifecycle KPIs.
o Guide ideation processes, ensuring ideas are validated through user research, telemetry, and partner insight.
o Oversee product development to ensure on‑time, high‑quality release execution across multiple teams.
o Lead product launch planning and readiness across Marketing, Support, and Sales.
o Manage end‑of‑life and sunset strategies to simplify the portfolio and reduce technical debt.
o Drive adoption of automation and AI‑enhanced workflows throughout the lifecycle to improve efficiency and customer outcomes.
* Financial & Commercial Management
o Own portfolio financial planning, modelling revenue forecasts, ARR impacts, cost structures, and investment priorities.
o Lead quarterly Financial Portfolio Reviews with Finance and ELT.
o Build evidence‑based business cases for new capabilities and feature prioritisation.
o Shape pricing, packaging, and licensing models that accelerate ARR growth, improve NRR, and enhance customer and partner value.
o Optimise investments based on ROI and customer lifetime value.
* Customer & Partner Centricity
o Champion customer‑first thinking at all stages of the lifecycle.
o Build direct engagement with strategic customers and MSP partners to refine roadmap direction.
o Ensure structured user research, persona development, and customer discovery practices are embedded.
o Guarantee that products deliver an exceptional user experience with measurable impact on customer outcomes.
o Ensure voice of customer, user telemetry, and AI‑driven insights are central to roadmap decisions.
Essential Skills, Experience & Qualifications
* Proven product leadership experience in one or more of the following markets:
o Backup & Recovery
o Endpoint or Application Cyber Security
o Threat Monitoring, Insights & Analysis
o MSP/Channel Tooling
* Deep knowledge of SaaS metrics including ARR, churn, NRR, CAC efficiency, expansion economics.
* Strong technical fluency, with the ability to engage on architecture, data pipelines, security frameworks, scalability, and resilience.
* Expertise embedding AI and automation into cybersecurity or SaaS product environments.
* Demonstrated success launching and scaling products across multiple portfolios in high‑growth B2B SaaS.
* Leadership experience managing global product teams.
* Strong capability in pricing, packaging, licensing, and commercial model design.
* Excellent communication and stakeholder alignment skills.
* Strong competitive analysis and market intelligence capabilities.
* Trusted thought leader comfortable presenting to customers, partners, analysts, and industry events.
How Success Will Be Measured
* ARR Growth & NRR: Direct contribution of the portfolio to revenue targets and improved retention.
* Roadmap Delivery: Percentage of roadmap delivered on time, meeting defined outcome metrics.
* Product Adoption: Growth of active usage, feature adoption, and breadth of activation within customer environments.
* Customer Sentiment: Improvements in NPS, CSAT, partner advocacy, and reduction in support escalations.
* AI & Automation Impact: Demonstrable customer value and efficiency gains delivered through AI‑enabled capabilities.
* Team Capability: Improvement of product management maturity, competency, and bench strength.
* Portfolio Simplification & Efficiency: Reduction of technical debt, improved margin contribution, optimised cost to serve.
* Commercial Performance: Pricing effectiveness, win rate impact, and contribution to GTM success.
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