ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for an ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.
Key Responsibilities
* Test Planning & Design: Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements.
* Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately.
* Defect Tracking & Resolution: Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting.
* Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria.
* Continuous Improvement & Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades.
* Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements.
Key Skills
* Proven, hands‑on experience testing within ServiceNow environments.
* Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management.
* Working understanding of Agile delivery frameworks and ITIL principles.
* Proficiency with test management and defect tracking tools such as Azure DevOps.
* Excellent communication, analytical, and stakeholder management skills.
* Detail‑oriented with the ability to work collaboratively across cross‑functional teams.
* ServiceNow Certified System Administrator or ITSM certification.
* Experience in large‑scale ServiceNow implementations and enterprise environments.
* ISTQB (or equivalent) software testing certification.
Further job details available upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
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