Overview
Domestic & General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a “Great place to Work”.
Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor. We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
Responsibilities
As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.
Who you are
* Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
* Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
* Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
* Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
* Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
* Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
How you will contribute
As a remote outbound sales advisor in our virtual contact centre, you will help customers safeguard their valuable household electrical items through our insurance cover protection options. You will present the features and benefits of our protection plans and address any questions or concerns to ensure the best possible outcome for customers.
This is a remote role working from home, but you will be part of a supportive team that values your efforts and celebrates your success. The role offers opportunities for professional growth within a rewarding environment.
What’s next
We provide the tools you need to have a fulfilling career. Training includes eLearning, facilitator-led sessions, role reality sessions, call listening and call taking exercises to ensure you understand what is required to succeed at Domestic & General and to provide customers with the best outcomes.
The Benefits Of Joining Domestic And General
* Starting salary of £24,500.
* Average Bonus Earnings of £8,000 per annum, earned through strong sales performance, excellent customer service and call quality.
* Personal and Professional growth is encouraged, with internal mobility programmes providing networking opportunities and leadership development.
* Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
Process
* Apply on Workday
* 15-minute telephone conversation with a Talent Acquisition team member
* Complete our online Virtual Assessment
* Microsoft Teams interview and call listening exercise
* Job offer and employment screening checks
* IT equipment delivery and setup call in readiness for day 1
Currently we can only accept applications from mainland UK.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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