As the Head of Water, you will be responsible for the Water Team and the Isle of Man's water infrastructure. You will be primarily based at the Douglas Water Treatment works; We are a statutory Board of the Isle of Man Government, proud to be a trusted provider of essential utility services that support the Island's people, economy, and environment. We deliver electricity, clean drinking water, wastewater treatment, and natural gas services that our Island depends on.
Act as the 'asset owner' and lead the team of staff who manage, monitor, optimise, and operate the Isle of Man's water infrastructure to meet our statutory duties and responsibilities.
Develop strategy and policy for all water-related matters.
As part of the Senior Management Team, and in conjunction with other senior colleagues, advise and assist the Executive Team with the formulation of policies, strategy and objectives, together with their effective implementation.
To be a leader who encourages practices and creates a culture that puts safety first in everything that we do and works toward ISO45001 accreditation for the Water Team.
To effectively chair the Water Health, Safety, and Environmental committee.
Be accountable for the constant development, review/update, and adherence to the Quality Management System (QMS) and maintain and extend ISO9001 accreditation within the Water Team.
Own, update, deliver and promote the Water Service Delivery Plan.
To ensure the provision of a quality service to our customers, investigate complaints and prepare responses in support of the Customer Services Manager.
To achieve/set objectives effectively within specified timescales and in accordance with the current Manx Utilities' Business Plan and the Water Service Delivery Plan.
To use risk management techniques to reduce the likelihood and consequence of service failures.
To manage current and future environmental impacts and work towards ISO14001 accreditation for the Water Team, proactively maintaining relationships with colleagues within DEFA.
To undertake performance management for the team and manage recruitment matters and work with the HR Manager to achieve the succession plan targets.
Produce a monthly report for Water operations for the Executive Team and Board.
Encourage an asset management approach to asset maintenance and renewal and work towards ISO55001 accreditation for the Water Team.
Provide a strategic overview and technical guidance to the Capital Projects team to ensure operational needs are met.
Work with the Water Quality Technician to ensure that Manx Utilities is adopting best practice in terms of water quality provision and monitoring.
Ensure reservoir monitoring schedules and maintenance requirements (as laid down by the recommendations of the Inspecting Engineer and Supervising Engineer) are completed.
Prepare annual revenue budgets and monitor budget performance through the year.
Provide strategic input to the Long-Term Engineering Plan and operational input into the preparation of annual capital budgets.
Advise the Executive Team on matters relating to the Water Act, water-related issues, challenges, and industry best practices.
Management/leadership qualification.
NEBOSH General Certificate in Occupational Health and Safety.
Extensive experience in water utility operation and management.
Detailed knowledge and understanding of water infrastructure and industry best practice.
Extensive experience in providing senior management and leadership in an operational environment.
Understanding of the requirement for performance in accordance with our policies.
Experience in negotiating commercial/other agreements.
Experience in budget setting and management.
Comprehensive knowledge and understanding of ISO Quality, Environmental, and Asset Management principles.
Self-motivated, reliable, and flexible – able to respond positively to changing demands.
Your salary and terms are negotiable, depending on your experience.
Policies
Every job role supports the achievement of our key policies:
Quality
Assets