Job Summary
To book appointments and manage the radiology waiting‑list at St Michael’s Hospital, ensuring patient communication and compliance with Trust policies.
Key Responsibilities
* Book and coordinate radiology appointments for patients.
* Maintain and validate active and backlog waiting‑list data.
* Contact patients via telephone, letters, e‑mails and text reminders using Trust systems.
* Review referral history and route appointments to the appropriate department.
* Notify referrers and patients of rejected requests.
* Act as the first point of contact for staff queries and patient complaints.
* Investigate and manage patients who do not attend (DNA) and take appropriate action to prevent breaching maximum waiting times.
* Attend meetings with line manager and other relevant staff.
* Demonstrate a caring, professional and resilient approach when dealing with distressed patients and relatives.
Working Hours
30 hours per week.
About the Trust
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in England, employing over 13,000 staff across 10 sites. UHBW is committed to patient safety, safeguarding, and diversity, and holds a CQC “Good” rating.
Anonymous information will be used from your application to ensure we meet our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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