The Vacancy
WPS are seeking a Resident Liaison Officer/Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based.
The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible, To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works.
Key Accountabilities will include:
1. Take full control of the complaint from receiving to the completion.
2. Booking works that are part of the complaint into the Opp’s / contractor diary.
3. Chase contractors for completions
4. Liaise with Tenants and the Client.
5. Attend Client meetings.
6. Work alongside Contract manager to highlight any trends.
7. Carry out site visit when required to discuss complaint with tenant.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards