About the Role
Do you have experience working within HR? Are you able to demonstrate success in a HR shared service or administration environment?
If so, we're looking for a HR Advisor to join our AskHR team here at EDF on a 12-month fixed term contract and would love to hear from you!
The Opportunity
The work of our Employee Services team is critical to supporting the business, line managers, and employees in all things HR. Within Employee Services, our AskHR team provides the HR face to the business, delivering services with passion and commitment to ensure a consistently great customer experience while meeting all policy and compliance requirements.
As an AskHR Advisor, you will be part of a team providing first-class customer service to the business, acting as the first point of contact for all HR-related queries via our Live Chat platform and email, supported by our ticketing system.
The team is responsible for resolving all general HR inquiries and offering accurate, effective, and relevant first-line HR policy advice to employees and managers on topics like performance management, grievances, Occupational Health, workplace wellbeing, sickness absence, and disciplinary procedures.
Pay, benefits, and culture
Alongside a salary of £27,500, with the potential to earn a 5% bonus, you will receive 28 days holiday plus bank holidays and a market-leading pension scheme. Your package includes a range of benefits, from the formal to the personal, such as enhanced parental leave, electric vehicle leasing, health insurance, product discounts, critical illness insurance, technology vouchers, gym membership, and season ticket loans.
At EDF UK, we embrace flexibility and recognize individual working needs. Whether working in our offices, on-site, or remotely, we promote an environment that supports collaboration, connection, and comfort. Our priority is to ensure you feel safe, valued, and celebrated, regardless of location.
We are committed to diversity, equity, and inclusion, aiming for an equal gender balance and a workforce that reflects a broad range of backgrounds, including minority ethnic groups, LGBTQ+ individuals, those with disabilities, and social mobility supporters. The team typically meets in Hove once a month; otherwise, you can work remotely or from the office as you prefer.
As a disability confident employer, we will do our best to support your application and reasonable adjustments if needed.
We foster a dynamic and inclusive environment where diverse backgrounds and experiences drive innovation. Success means different things to different people, and we support your pursuit of a unique career path. Because success is personal.
What you'll be doing
As an AskHR Advisor, you will manage live chat queries, collaborating with Employee Services, HR teams, and business stakeholders to ensure all inquiries are resolved within our SLA. You will also promote self-service and coach users to become more self-sufficient using the provided tools.
You will provide HR resolution, advice on policies and procedures, and accurately record enquiry details and employee data in line with Data Protection laws. Ensuring all data is accurate and workflows are completed promptly and consistently is essential.
You will deliver policy advice with high accuracy, adhering to legislation, company policies, and contracts, maintaining confidentiality and attention to detail. Occasionally, you will participate in projects across HR systems, processes, and procedures.
Who you are
* Proficient in IT with experience in data entry into databases, maintaining high accuracy and speed.
* Excellent customer service and communication skills.
* Self-motivated, resilient, and capable of working through issues to resolution, with a desire to improve processes.
* Ability to share feedback and suggest improvements for the AskHR team.
* Strong team ethic, supportive, and open to new ideas.
Closing date for applications: 14.05.2025
Contract: 12-month fixed-term, full-time
Location: Flexible/Home working
What's in it for you?
Success is personal. Join us and help Britain achieve Net Zero together.
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