Job Description
Make a Difference Where It Matters Most
At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can’t wait. We’re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections.
We are now seeking a dynamic Impact and Operations Manager to join our passionate team and shape the future of our services.
About the Role
This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You’ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations.
Key Responsibilities
* Lead and manage data collection, evaluation, and reporting across all family support services
* Develop tailored reports and insights for internal and external stakeholders
* Collaborate on funding applications with the CEO and Head of Marketing & Fundraising
* Oversee administrative systems and policies, including GDPR compliance and HR processes
* Manage office operations, including tech support, premises, and general administration
* Contribute to strategic planning and service innovation using data and insight
* Strengthen our presence across local and national networks in partnership with the Senior Management Team
What You’ll Bring
* Strong experience in managing and interpreting data to drive impact and inform strategy
* Strategic thinking with the ability to manage multiple projects and deliver results
* Confident with technology and quick to learn new tools and systems
* Excellent communication and interpersonal skills to build strong relationships
* A curious, analytical mindset and a passion for telling the story of our work
Why Join Us?
* A flexible, hybrid working model co-designed with our team
* A supportive, inclusive, and values-driven culture
* A chance to make a tangible difference in the lives of local families
* Excellent pension and generous annual leave