Are you looking for a new Sales Customer Service position? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!
Red Recruitment is recruiting Sales Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a permanent basis.
The hourly rate is £12.21 per hour and this is a full-time, office-based role Monday to Saturday, 8am - 9pm (40 hours per week).
Benefits and Package for a Sales Customer Service Advisor:
Salary: £12.21 per hour + £300 monthly commission
Hours: Monday to Saturday, 8am - 9pm, 40 hours per week (working 5 days out of 7 on a rota basis)
Contract Type: Permanent
Location: Birkenhead
Start date: 18th August
£300 monthly commission
Health and wellbeing support
Pension scheme
Exclusive discounts and financial support
28 days annual leaveKey Responsibilities of a Sales Customer Service Advisor:
Delivering exceptional service to customers over the phone
Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management
Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution
Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products
Achieving and exceeding sales, retention, and customer satisfaction targets
Clearly explaining complex product information and technical details to business customers
Maintaining accurate customer records and ensuring data privacy and compliance
Collaborating with internal teams to resolve more complex issues and ensure a seamless customer journeyKey Skills and Experience of a Sales Customer Service Advisor:
You should have a clear desire to work in customer service
Ideally, you will have a strong sales aptitude and target-driven mentality
You should be passionate about helping customers to a high level
You must have excellent communication skills
Being reliable is essential
Being IT proficient is required as you will be using various systemsIf you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!
Please apply now!
Red Recruitment (Agency)