Job Category : Admin / Clerical
Client Location : London Borough of Hillingdon
Hours Per Week : 36.00
Start Date :Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £13.39
This is an excellent opportunity to join the Business and Technical Support Team.
This role is primarily around providing minute taking support to our social care teams for example case conferences, Fostering and Adoption Panel meetings and other high-profile meetings.
In addition, the role can also involves updating databases, resolving queries, document management, supporting social work teams, internal and external communication and working with a range of IT systems.
CYPS/ASC role-specific activities:
● Coordinate all team activities including (but not limited to):
● Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems
● Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality
● Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)
● Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention
● Resolve complex issues and queries in accordance with corporate procedures and policies
● Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements
● Take accurate minutes for team safeguarding/multi disciplinary meetings