Real Recruitment is excited to be working on behalf of our client to find an Spanish-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with hybrid working arrangements available. This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop. What’s Available To You: SALARY: £25,000 - £26,125 per annum DOE * Hybrid (3 Office Days | 2 WFH Days) * Life Insurance * Company Pension * Health & Wellbeing Programme * A fantastic, modern workplace designed for you * Subsidised cafeteria * Based in Central Bristol with great transport links nearby * Full training and ongoing development opportunities * A supportive, inclusive working environment where your contributions are valued About The Role: As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to Spanish-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service. Key Responsibilities: * Investigate and evaluate insurance claims, ensuring accuracy and fairness. * Handle customer service queries from Spanish-speaking clients, including complaint resolution. * Ensure compliance with FCA guidelines and underwriter standards. * Accurately log and interpret data in the system, following up with relevant parties as needed. * Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary. * Translate documents and correspondence as required. * Meet weekly and monthly productivity targets, supporting the team to achieve business goals. Working Hours: 37.5 hours per week | Monday to Friday About You: * You will be fluent in Spanish both spoken and written to a professional standard. * Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential) * Within 1 - 1.5 hours commute of Bristol (Able to commit to 3 days in the office per week) * Strong organisational and prioritisation skills with excellent attention to detail. * Confident communicator with a focus on delivering outstanding customer service. * Adaptable, team-oriented, and capable of working independently. * Familiar with MS Office applications and able to maintain accuracy in data entry. If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team