IT Technician - 4 month FTC
Harlow (This is a site based role)
Monday to Friday
Salary £35,000
Riverway Foods, now part of the CPC Group, produces quality sausages, with all our pork sourced from British high welfare farms. We supply leading retailers, including Aldi and Tesco. We are currently looking for an IT Technician on a 4 month FTC to join our busy team.
We pride ourselves on our dedication to sustainability, innovation, and excellence. We are currently seeking a skilled IT Technician to join our group IT team based on-site in Harlow. Reporting directly to the Regional IT Manager. This is an exciting opportunity to contribute to the growth and success of our organisation while developing your IT skills in a dynamic work environment. This fixed-term engagement will have a strong focus on supporting the upgrade and modernisation of our Microsoft 365 (E365) environment.
You will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure. You will work closely with the Regional IT Manager and the rest of our wider IT team to maintain, troubleshoot and improve our computer systems, networks, and related equipment. Our ideal candidate will be proactive, detail-oriented, possess excellent problem-solving and communication skills.
Key Responsibilities
* Provide technical support to end-users, addressing issues related to hardware, software and network systems, both remotely and in person. Support will be needed within the factory which includes the abattoir.
* Install, configure and maintain computer systems, software and peripherals, ensuring optimal performance and security
* Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls and other networking devices
* Troubleshoot and resolve IT issues, documenting resolutions and escalating more complex issues to the IT Manager as needed
* Conduct regular system backups, updates, and maintenance tasks, ensuring data integrity and system reliability
* Monitor system performance and identify areas for improvement, making recommendations to the IT Manager
* Assist with IT projects, including the planning, implementation and testing of new hardware, software or network solutions
* Support the upgrade and modernisation of the Microsoft 365 (E365) platform, including Outlook, Teams, OneDrive and SharePoint.
* Assist with user migrations, mailbox changes, device readiness and post-migration support related to the E365 programme.
* Provide hands‑on user support during upgrade and change activities, including floor‑walking where required.
* Collaborate with other departments to understand their IT needs and identify ways to support their goals and objectives
* Maintain an inventory of IT equipment, software and licences, ensuring compliance with company policies and industry regulations
* Stay current on industry trends and emerging technologies, sharing knowledge with the IT team and suggesting potential improvements
Skills and experience
* Ideally, you’ll have experience in a similar IT support role, preferably in a manufacturing environment
* Strong knowledge of computer hardware, software and networking concepts would be advantageous
* Experience supporting Microsoft 365 (E365) environments, upgrades or migrations would be advantageous.
* Excellent problem‑solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and effectively
* Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non‑technical users
* Ability to work both independently and collaboratively in a fast‑paced, dynamic work environment
* Familiarity with industry best practices and security standards
* This role requires you to support our teams both in our offices and factory.
What we can offer you
* Salary £35,000 pro‑rata
* 28 days’ holiday, including bank holidays (pro‑rata)
* Access to Grocery Aid providing emotional, practical and financial support
* Benefits and recognition hub - including amazing colleague discounts
#J-18808-Ljbffr