Educated Appointments are absolutely delighted to be working alongside an Ofsted Outstanding Provider of apprenticeships within the IT, Tech and Digital Sector to recruit an SME Account Relationship Manager.
They're looking for a dedicated and personable Account Manager to maintain and grow client accounts and serve as their main point of contact. Coming from either a background in recruitment, sales or customer service, the ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.
You will join the SME Account Management Team which means you will work with SME organisations to help them identify skill gaps and grow their teams. You will be on hand to support the employer whilst their learner is on-programme with the client. As learners approach the completion of their programme, you will begin discussing the opportunity for them to progress onto a Level 4 Programme.
Operates as the main point of contact for your assigned customer accounts.
Identify and generate new sales in your customer accounts, including progressions, upselling and cross-selling.
Coordinate with colleagues working on the same account to ensure the highest levels of service across each function.
Resolve any service or apprentice performance issues that may occur within your accounts.
Develop and maintain long-term relationships with accounts retaining the majority beyond existing service.
Maintain and improve account retention.
Forecast and track client account metrics.
Previous experience in account management, recruitment, or sales role.