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We are seeking new Customer Service Advisors to join our team in Bodelwyddan. This is an office-based role, so please ensure you can reliably commute to: Phoenix House Unit 6A, Kinmel Park, Bodelwyddan, Rhyl LL18 5TY.
Who Are We Looking For?
We want dynamic individuals focused on customer experience, with the ambition to progress and contribute ideas to grow personally and professionally. Our Customer Service team handles contact via calls and emails, so teamwork, attention to detail, and meeting deadlines are essential. Experience in customer service over the phone, online, or face-to-face is preferred. No prior knowledge of cars or automotive industry is necessary, as full training will be provided.
What Will You Be Doing?
* Answering inbound calls and emails from customers
* Responding to voicemails and managing social media interactions
* Providing product advice for vehicle components (training provided)
* Handling pre-sale and post-sale customer inquiries
* Performing general office duties
* Liaising with suppliers, couriers, and other departments to support customers
Work schedule: 4 days per week, 8am to 7pm, with 1-hour breaks. Various shifts available, including 3 weekdays plus Saturdays.
What’s It Like Working With Us?
Our team values wellbeing and learning, with 92% feeling cared for at work and 96% feeling they can develop their skills. We offer numerous benefits, including:
* 22.5 days annual leave (5.6 weeks)
* Staff discounts across products
* Savings at retailers via the AAG Benefits discount hub
* Free onsite parking and secure bike storage
* Company pension scheme
* Quarterly business updates and recognition awards
* Bonus scheme
If you're ready for a new challenge and a good fit for our team, we'd love to hear from you!
The Company
Alliance Automotive Group (AAG) is a leading distributor of vehicle parts to the automotive aftermarket, serving over 35,000 repairers across the UK & Ireland. Owned by Genuine Parts Company (GPC), it benefits from strong synergies and growth opportunities.
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Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
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