Better places, thriving communities.
ROLE: Account Manager
HOURS: Full time (40 Hrs)
LOCATION: St Helens
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Account Manager who will manage Education PFI Projects in the Northwest Region, with full leadership and financial responsibility, ensuring operational and commercial compliance across all service lines.
Role Responsibilities
* Build long‑term and sustainable customer relationships whilst maintaining the highest standards of presentation, personal integrity, and customer support.
* Identify organic growth opportunities through innovation, new initiatives, and revenue‑driving activities.
* Ensure the contract is performing within agreed PFI contractual KPIs and SLAs, delivered in a cost‑effective way.
* Lead, develop, manage, and motivate a multi‑discipline support services team, ensuring development and succession planning.
* Ensure high standards are maintained, including statutory compliance, QHSE requirements, risk mitigation, lifecycle planning, and effective contractor management.
Required Qualifications
* Exceptional leadership and people‑management skills with experience leading multi‑discipline teams.
* Proven track record in total facilities management within a PFI environment, with strong commercial acumen and P&L management experience.
* Minimum two years' experience managing hard and soft FM services, with the ability to interpret and utilise financial and commercial information.
* Suitable professional qualification or extensive experience in a similar role, including NEBOSH Health & Safety qualification.
What's in it for you
* The opportunity to lead key Education PFI contracts with full operational, commercial, and financial ownership.
* A role where innovation, efficiency, and continuous improvement are encouraged and recognised.
* The chance to work closely with internal and external stakeholders to enhance community environments and deliver high‑quality services.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
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