Fine Jewellery & Watches Sales Consultant - Boutique, London
Position
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are looking for a driven and passionate Sales Consultant for our Fine Jewellery & Watches Departments across London Boutiques.
This is a full-time role, 40 hours per week, which requires flexibility to work Monday to Sunday and on shift pattern depending on location.
Responsibilities:
1. To greet, serve and advise customers giving the highest standard of customer service at all times.
2. Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
3. To demonstrate excellent product knowledge of the Fine Jewellery & Timepiece Universe as well as knowledge of all product categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
4. Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
5. Recruit new clientele and develop existing client base through exceptional customer service.
6. To deal effectively with customer complaints by liaising with the line manager when necessary.
7. Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
8. Follow all stock management procedures.
9. Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
10. To be conversant with selling systems, cash and credit and exchange procedures.
11. To maintain the highest standards of housekeeping and retail standards within the store.
12. Take all actions necessary to maximise security and prevent theft of product.
13. To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
14. Participate in team meetings and make a positive contribution.
15. To carry out any additional duties as directed by the management team.
Profile
16. Previous experience within Fine Jewellery & Watches.
17. Excellent communication and relationship building skills
18. An existing client book and the ability to build long-term relationships with clients
19. A passion for Christian Dior and our collections
20. Strong knowledge of fashion and trends