Job Title: Administrator (Administration and Customer Service)
Job Type: 3 months contract
Location: Kingswood House, WS11 8JP
Start Date: Mon, 5 Jan 2026
End Date: Sun, 5 Apr 2026
Shift Time: 08:30 - 17:00
Hours Per Week: 40.00
Dress Code: Business Casual
Responsibilities
* Compliance with all Health and Safety policies and procedures
* Work closely with key internal and external stakeholders - Including customers, and internal suppliers with a focus on customer service and business growth
* Provide effective communication to customers/suppliers via phone calls, text messages, and email with full adherence to processes
* Work with other team members to ensure all tasks are completed when required - relating to invoicing and matching processes against pre agreed Purchase Orders
* Working alongside other members of staff within the Scheme.
* Work with the Customer Credit Control team to ensure all disputes are resolved promptly and payment is made within agreed terms
* Ensure compliance with all Health and Safety policies and procedures
Customers
* Generating Invoices for clients.
* Resolving Invoice queries
* Support in raising quotations for clients.
* Liaising with customers on collection requests - resolving issues with failed collections, charging disputes and general concerns.
* Updating customers with collection updates
* Chase up outstanding quotations - and support sales pipeline management
* For new customers, support the credit application process.
* Generation of backing sheets for invoicing larger customers
* Management of exceptional charges (Wait and Load and additional requests for waste collection on site) - Initial point of escalation.
* Deal proficiently with any queries to find a suitable resolution.
* Ensure customer files are maintained
* Utilisation of various business systems including Google Suite etc. to Manage specific activity.
Suppliers
* Work with suppliers to obtain quotations for bespoke collections.
* Build a rapport with suppliers
* Accurately process purchase orders - Supporting matching invoices against purchase orders.
* Receipting of invoices from suppliers
* Resolving Invoice queries
* Reconciling information on supplier's backing sheet with month end sheet to enable accurate raising of PO's and receipting
* Requesting collections from supplier
* Providing updates on collection requests with clients
* Deal proficiently with any queries to find a suitable resolution.
Sustainability
* Compliance with all Client policies and procedures
* Looking to promote greener outcomes with regards to collection scheduling where possible. ( Reducing the need for timed collections).
* Serve business interests by focusing on successful customer retention and growth in line with business strategy and governance processes
Skills
* Excellent Customer Service - Proficient
* Effective communication
* Ability to work under own initiative - Proficient
* Good time management - Proficient
* Ability to communicate with customers at all levels - Proficient
* Working knowledge of Client systems - Proficient
Behaviour
* Team player
* Able to deal with deadlines
* Diligent
* Proactiveness
Experience
* Knowledge of Waste collection desirable
* Customer Service - Essential
* Previous experience in sales and/or account management/development within the waste management industry is desirable
* Customer Relationship Management
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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