Salary: £35,000 - 40,000 per year Requirements: Experience in a Network Operations Centre (NOC), Network Monitoring Centre (NMC), or technical customer support environment Strong troubleshooting skills with the ability to diagnose complex network and system faults Solid understanding of IP networking fundamentals, including routing, switching, firewalling, and WAN/LAN architectures Experience working with routers, switches, firewalls, and satellite communication infrastructure Knowledge of satellite communication technologies (VSAT, RF, GEO/LEO satellite systems) Experience using network monitoring and management platforms Strong analytical and problem-solving skills with a structured approach to troubleshooting Ability to communicate effectively with both technical and non-technical stakeholders Ability to document incidents, procedures, and solutions clearly and accurately A technical background in electronics and communications systems Cisco CCNA qualification, working towards or demonstrable experience Palo Alto Firewall experience would be an added advantage Amazon Web Services (AWS) experience would be an added advantage Responsibilities: Proactively monitor remote user satellite terminals and investigate, diagnose, and resolve network incidents using a variety of monitoring and diagnostic tools Provide 2nd and 3rd line technical support for satellite and IP-based network services Liaise with customers, internal engineering teams, and external satellite providers to resolve incidents and maintain service availability Perform logical and methodical troubleshooting to identify root causes and implement corrective actions Configure, stage, and perform Factory Acceptance Testing (FAT) on VSAT terminals and associated networking equipment prior to deployment Provide remote and on-site networking support to customers from the Network Monitoring Centre and customer locations Deliver technical training on networking and satellite communication systems both on-site and remotely, potentially involving travel and occasional overnight stays Maintain a working knowledge of the product and service portfolio to support troubleshooting and customer deployments Travel internationally when required to support the installation and commissioning of VSAT terminals and networking systems Produce technical documentation, incident reports, and service reports for management and customers Use operational and service management portals to monitor active services and produce performance or availability reports Contribute to the evaluation and testing of emerging networking and satellite technologies as part of company R&D initiatives Participate in the on-call support rota when required Technologies: AWS Cisco Firewall Support LAN Network Web Cloud Hardware More: We are a well-established, dynamic, and highly profitable supplier of advanced communication technology to an impressive international customer base. We are currently experiencing an exciting growth phase and are looking to appoint a new member to our Network Engineering Team. This office-based role offers a competitive salary along with a very generous bonus, pension, and benefits. Full training will be provided on our products, services, and industry specifics. last updated 13 week of 2026