Better places, thriving communities.
Fire Risk Assessment Administrator
Morgan Fire Protection Ltd, a specialist business within Marlowe Fire and Security Group, are seeking a highly organised and proactive Fire Risk Assessment Administrator to join our growing team. This is a key role within the business, supporting the smooth coordination of operations and ensuring excellent service delivery to our clients and engineers
Key Responsibilities
1. Manage incoming communications, including emails from customers and field engineers
2. Accurately log and update service requests on our CRM system (CASH)
3. Schedule and assign jobs to engineers, ensuring efficient planning and resource allocation
4. Prepare and issue quotations in a timely manner
5. Handle general telephone enquiries, providing a professional and helpful first point of contact
6. Carry out a range of administrative duties to support the wider team
7. Respond to engineer queries, offering support and guidance where required
8. Close completed jobs and assist with billing processes
9. Coordinate work with subcontractors, including issuing jobs and following up on outstanding tasks
Requirements
10. Highly accurate and efficient typing skills, with exceptional attention to detail
11. Strong written and verbal communication skills, with the ability to engage professionally at all levels
12. Advanced proficiency in Microsoft Office applications, with the ability to produce high-quality work
13. Excellent organisational and time management skills, with a proven ability to prioritise and manage multiple tasks effectively
14. Resilient and adaptable, with the ability to perform well under pressure in a fast-paced and dynamic environment
This is an office based role in Nazeing with the potential for hybrid working once full training has been received.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .