Location: Worthing, Hove and Arundel Vacancy Type: Full Time/Permanent Pay Range: Grade 5 - £31,660 Pro rata for part time roles Contracted Hours: 37.5 hours per week Application Deadline: Monday, June 15, 2026
Job Summary
We’re looking for a compassionate and organised Supporter Experience Team Lead to oversee our supporter care and fundraising administration service across our three hospices — Chestnut Tree House, St Barnabas House and Martlets Hospice.
Key Requirements
* Experience in supporter care, customer service or fundraising operations
* Strong communication and organisational skills
* Experience supervising staff or volunteers
* Excellent attention to detail and database experience
* A compassionate, solutions-focused approach
Role Highlights
* Leading a friendly and supportive team to deliver exceptional supporter care across our hospices
* Ensuring every supporter interaction is handled with empathy, professionalism and care
* Delivering engaging supporter journeys, including thank you communications and stewardship activity
* Working collaboratively across fundraising teams to strengthen supporter relationships and improve processes
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.
Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.
Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
* Company pension scheme or NHS pension scheme for eligible employees
* Up to 35 days’ annual leave inclusive of bank holidays
* On-site education support and study leave opportunities
* Option to access Medicash and cover your everyday cost of healthcare for less
* Free parking, subsidised meals and various social activities
* Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
* Employee Assistance Programme
* Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
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