Fulfilment Controller
Location: Stretford, Greater Manchester
Type: Voluntary, Full-time
Posted: 19 hours ago
About HSS ProService
At HSS ProService, we've built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done. We use technology, teamwork, and bold thinking to make hiring and buying better for everyone — faster, simpler, and more sustainable.
The Team
Join our ProService Marketplace Fulfilment team, which is at the heart of connecting customers with trusted suppliers. This role offers in-depth knowledge of our products and processes, building close relationships across our operations network to ensure timely and budget-conscious deliveries. Initially, you will be on-site at our Trafford Park office for training and induction, after which you will have the opportunity to work in a hybrid setting with two days from home. Our working hours are between 9am and 6pm, with a one-hour lunch break.
Your Impact
You will be a crucial link between our customers and suppliers, ensuring seamless service that directly contributes to customer satisfaction and operational success.
A Typical Day
1. Handling all customer requests within agreed SLAs and supporting logistics queries.
2. Making recommendations to customers and supporting the ordering process.
3. Coordinating third-party carrier movements to ensure timely deliveries.
4. Prioritising preferred suppliers in line with contracts to maintain positive margins.
5. Negotiating with suppliers to optimise contract costs.
6. Educating customers about our diverse divisions to enhance service value.
7. Meeting and exceeding key KPIs, including job completion rates and margins.
Candidate Requirements
* Strong customer service experience and logistics knowledge.
* Excellent communication skills for building lasting relationships.
* Proven multitasking abilities and attention to detail.
* Resilience and tenacity to thrive in a fast-paced operational environment.
What You’ll Get
Join a forward-thinking team committed to transforming how businesses operate through the latest technology and a bold vision. Benefits include:
* Your birthday each year as additional annual leave.
* Option to contribute to local voluntary work annually.
* Ongoing training and development opportunities.
* Wellbeing and healthcare support.
* A culture of innovation, driving digital and technological change.
* Discounts and cashback on a wide range of purchases.
* Flexible benefits through our Benefits portal, including Critical Illness Cover, Cycle To Work, Holiday Buy Scheme, and more.
Our Philosophy
We value diversity and believe that different perspectives make us stronger. We welcome applications from all backgrounds and experiences. If you’re interested in this opportunity, even if you don’t meet every requirement, we encourage you to apply. For questions, please contact us via email.
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