Compliance officer

Here at NCHA, we have an exciting opportunity to join our friendly and supportive team as a Compliance Officer. Our team plays a vital role in ensuring our homes and services meet all regulatory and safety standards, helping to keep our customers safe and our organisation fully compliant. You’ll support the delivery of statutory compliance across key areas such as gas, electrical, fire, water, and asbestos safety. This is a varied and rewarding role where you will act as a key point of contact, ensuring compliance activities are effectively coordinated, recorded, and progressed. What you’ll be doing As a Compliance Officer, your responsibilities will include: Acting as a point of contact for compliance-related queries from customers, colleagues, and contractors Monitoring and managing compliance programmes to ensure inspections, servicing, and remedial actions are completed on time Maintaining accurate records across compliance systems in line with policy and regulatory requirements Scheduling and coordinating inspections, servicing appointments, and follow-up works Triaging compliance issues and escalating risks where necessary Supporting audits and compliance checks, ensuring all documentation is accurate and up to date Liaising with contractors and internal teams to ensure works are completed to the required standards Communicating with customers to arrange access, provide updates, and explain the importance of safety works Ensuring all compliance activity is recorded appropriately to demonstrate statutory and regulatory adherence Data and compliance management Maintaining and updating compliance databases and systems Tracking key performance indicators and highlighting any risks or overdue actions Producing reports and supporting performance monitoring Ensuring documentation is audit-ready and aligned with regulatory standards Working pattern 35 hours per week Monday to Friday (core daytime hours) Opportunities for flexible working arrangements We’re looking for someone who is: Experienced in an administrative or customer-facing role, ideally within a compliance, housing, or property setting Highly organised, with strong attention to detail and the ability to manage multiple workstreams Confident in working with systems and maintaining accurate records Able to interpret information, apply policies, and make sound decisions A strong communicator, able to engage professionally with customers, colleagues, and contractors It would be great if you also have: Knowledge of housing compliance areas (e.g. gas, electrical, asbestos, water hygiene) Experience working with compliance systems or databases Experience coordinating contractors or scheduling works Understanding of regulatory requirements within housing or property services (Don’t worry if you don’t meet all of these — training can be provided.) Why join us? You’ll be part of a team that directly contributes to keeping people safe in their homes. You’ll also benefit from: A supportive and collaborative team environment Opportunities to develop your skills and knowledge within compliance Additional information You will need to attach a CV to apply All correspondence will be via your registered email address Please refer to the role profile and person specification when completing your application Please note: We are not currently offering visa sponsorship. Our commitment to inclusion As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT community. Click the Apply Now button to submit your application — we look forward to hearing from you! INDLOW