The Technology department is charged with establishing, monitoring and maintaining information technology systems and services to enable business users to carry out their roles efficiently, productively and securely. The department must stay at the forefront of technology change in order to meet multiple business requirements, provide secure IT infrastructure and proactively support C4 strategic growth opportunities.
The Technology Chief Operations Office (COO) team operate across Channel 4’s Finance, HR and Workspace functions, developing, implementing, and enhancing business solutions.
This role focuses on providing business analysis capability for applications that support Finance and HR. However, there are a small number of enterprise applications that are also covered by this role. There is a significant finance transformation program that the post holder will be actively engaged in as well as smaller change initiatives.
Key responsibilities
1. Play a leading role in the initiation, development and delivery of change through collaboration with all stakeholders in the definition of business requirements, ensuring alignment with company's strategic goals.
2. Make significant contribution to the development and implementation of business analysis best practice across the organisation.
Skills and Experience
Autonomy
3. Worked independently on complex or multi-project initiatives and tasks with light direction or guidance.
4. Identifies and sets key deliverables for self and other stakeholders
Influence
5. Ability to influence stakeholders of all types on the contribution of own specialism.
6. Leads on user/customer and group collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.
7. Builds appropriate, collaborative, and effective business relationships across the organisation and with customers, suppliers and partners.
Change Complexity
8. Experience in performing a range and variety of complex technical and/or professional work activities.
9. Engages and coordinates with subject matter experts to resolve complex issues as they relate to customer/organisational requirements.
Business Skills
10. Demonstrates strategic thinking and analysis
11. Shares knowledge and advises on best practice and tools
12. Evidence of learning and professional development, takes initiative to advance own skills and identify and manage development opportunities
Knowledge
13. Has applied a range of techniques to elicit requirements from stakeholders and connected them to the wider objectives of the project/programme (and product roadmaps)
14. Gets involved in analysis pieces that cover multiple teams, including coordinating and collaborating with 3rd party suppliers
15. Advises key stakeholders on results of analysis including presenting options to senior stakeholder to enable appropriate decision-making
16. Working with the relevant stakeholders to provide a breakdown of tasks and associated estimates to produce deliverables
17. Recommends and upholds best practices around quality analysis and requirements management
Required Skills / Capabilities- Business situation analysis
18. Investigating and understanding complex systems and issues and articulates to all audiences
19. Contributes to the selection of the approach and techniques to be used for business situation analysis.
20. Conducts root cause analysis and identifies recommendations for improvements. Engages and collaborates with operational stakeholders.
Feasibility assessment
21. Understands how projects align to the wider company strategic goals
22. Manages stakeholders and investigative work to enable feasibility assessments.
23. Prepares business cases, including cost/benefit, impact and risk analysis for each option.
Requirements definition and management
24. Plans, scopes, captures, analyses, and documents business requirements for large, complex, initiatives in the appropriate tools
25. Performs requirements verification, ensuring that requirements are SMART
26. Ensures change initiatives are aligned with organisational goals.
27. Applies non-functional requirements definition.
28. Leads stakeholders through prioritisation & confliction activities.
29. Contributes to the development of organisational methods and standards for requirements management.
Acceptance testing
30. Defining requirement acceptance criteria and supporting acceptance testing activities which may include co-creating user acceptance test scripts.
Organisational facilitation
31. Highly organised and analytical with excellent attention to detail and interest in technical requirements
32. Facilitates workgroups to deliver defined goals and outcomes.
33. Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.
34. Implements and improves agreed team principles, practices, processes & ceremonies.
35. Recognises and works with the strengths and constraints of team dynamics.
Business process improvement
36. Plans and leads strategic, large and complex business process improvement activities aligned with automation or exploiting existing or new technologies.
37. Develops best practice for business process improvement.
38. Leads the introduction of techniques, methodologies and tools to meet business requirements, ensuring consistency across all user groups.
Stakeholder relationship management
39. Strong communications skills, with the ability to present ideas verbally and in writing
40. Identifies the communications and relationship needs of stakeholder groups.
41. Facilitates open communication and discussion between stakeholders.
42. Influences business decision-making processes. Captures and disseminates technical and business information.
Desirable Skills / Capabilities
43. Proactively contributes to the wider BA Community
44. Experience of finance system transformation
45. Experience in process modelling
46. Experience with data modelling
47. Experience in vendor selection, RFP Processes
Competency Level
Ensures that the teams’ strategy, plans and operations align with functional and broader C4 vision. Makes timely decisions and empowers team members to do the same. Capitalises on opportunities for improvement, innovation, and inclusivity through operationalising these into tangible actions for others. Owns the development of team members ensuring sufficient time/resources for collaborative learning and feedback. Monitors team operations ensuring effective team delivery and performance.