We’re looking for a Payroll Advisor to join our team where your work helps ensure that over 14,000 colleagues across the UK and Ireland are paid accurately and on time.
As a Payroll Services Advisor, you will play a key role in delivering timely and accurate payroll services for both 4-weekly and monthly pay runs through our managed service provider. You'll be working closely with a collaborative team, ensuring a smooth and compliant payroll process.
We uphold three core behaviours that guide all our actions:
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
Your Impact and Responsibilities
* Processing payroll for a large, multi-site organisation (UK & Ireland), covering over 14,000 colleagues across various pay frequencies.
* Support diverse payroll processes across retail, distribution centres, and our Customer Support Centre.
* Input and maintain accurate payroll data, ensuring confidentiality and compliance with deadlines.
* Resolve colleague queries promptly and efficiently, collaborating with line managers for timely resolutions.
* Handling a range of payroll matters including statutory payments, absence, and auto-enrolment.
* Supporting continuous improvements to simplify processes and enhance service delivery.
Skills and Knowledge
* At least 2 years experience working with an managed service payroll provider for 2,000+ employees.
* Skilled in Excel (V-lookups, pivot tables, formulas).
* Experience with ResourceLink or a similar HRIS/payroll system is desirable.
* Strong communication skills and a customer-first mindset.
* A team-focused, solutions-driven approach and great attention to detail
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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