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The ideal candidate will have carpentry skills, along with a fabric qualification or relevant practical experience in a similar role. Previous hands-on experience in fabric maintenance or building repairs is essential, as well as the ability to demonstrate both technical expertise and a positive, adaptable attitude.
This role requires a focus on team behaviours to achieve significant results and outcomes for the business, ensuring that ISS maintains its leading-edge status within the industry while strengthening our reputation with the customer.
Key Responsibilities
* Follow engineering standards in line with Health and Safety at Work Act (HASAWA).
* Ensure compliance with Quality Assurance procedures and maintain accurate records.
* Respond promptly to building fabric-related issues and help desk requests.
* Inspect and repair floors, walls, ceilings, furniture, drainage systems, doors, and windows.
* Carry out painting, redecorating, and semi-skilled maintenance tasks.
* Assist other engineering roles and support the team with general maintenance tasks.
* Conduct fabric surveys, report findings, and provide cost estimates for minor works.
* Handle client requests, enquiries, and complaints, reporting actions to management.
Professional and Personal Competencies/Qualifications
* Experience in FM, premises, or property-related industry.
* Strong communication and influencing skills at all levels.
* Excellent problem-solving abilities with the capability to produce detailed reports and proposals.
* Quick response to issues with a sense of urgency.
* Confident and committed to delivering high-quality, professional service.
* Strong understanding of customer needs and expectations.
* Exceptional customer service skills with the ability to build and maintain rapport.
* Excellent written and verbal communication skills.
* Ability to prioritise tasks effectively.
* Adaptable, flexible, and able to work under pressure.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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