Job Description
What is the opportunity?The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities. Now, we’re seeking a motivated change professional to lead our client-facing transformation initiatives as a CAO Business Change Solutions Programme Manager.Reporting to the Head of CAO Business Change Solutions, you’ll oversee a dynamic portfolio of change programs across Wealth & Investment, ensuring seamless delivery aligned with strategic goals. This is a high-impact role where you’ll lead transformative change in a collaborative, forward-thinking environment. You’ll work on high-visibility projects that directly impact client success and business growth. If you’re passionate about driving strategic change and thrive in a dynamic setting, we’d love to hear from you!RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.What will you do?
1. Lead large-scale change programs from planning to execution, ensuring timely, budget-conscious delivery.
2. Own the portfolio of client-facing initiatives, spanning process improvements, operating model shifts, proposition launches, and service enhancements.
3. Build and maintain a strategic roadmap, prioritizing initiatives that align with business and regulatory objectives.
4. Collaborate with senior leaders across Wealth Management, Technology, Operations, and Risk to drive alignment and results.
5. Define program structures, including milestones, dependencies, and business readiness plans.
6. Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements.
What do you need to succeed?Must-have
7. Proven expertise in program/portfolio management, with a track record of delivering complex change initiatives in financial services
8. Exceptional stakeholder management skills, with the ability to influence senior leaders.
9. Strong risk management and problem-solving abilities.
10. Familiarity with delivery metrics, KPIs, and governance frameworks (e.g., Agile, Waterfall, or hybrid).
Nice-to-have:
11. Change management experience in wealth management
12. Professional qualifications (PMP, Agile, PRINCE2)
What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
13. A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
14. Leaders who support your development through coaching and managing opportunities
15. Opportunities to work with the best in the field
16. Ability to make a difference and lasting impact
17. Work in a dynamic, collaborative, progressive, and high-performing team
18. A world-class training program in financial services.
Agency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.#RBCBDJob SkillsBusiness Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall ModelAdditional Job Details
Address:
100 BISHOPSGATE:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-03-17
Application Deadline:
2026-03-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.