Head of Credit Control - £45,000 Portfolio Credit Control are currently partnered with a well-established professional services business who are seeking a track proven Head of Credit Control to join the team. This is an excellent opportunity to advance your career while supporting a diverse range of clients. The business is ever-growing, and this hire is key in driving the Credit function. As well as longevity and stability this role offers the opportunity to really take the lead on process improvements and implementations. Responsibilities Ensure application of and adherence to the Credit Control policy reporting any non-compliance events immediately. Communicate clear team objectives, individual goals and SLAs and take full accountability for the delivery of same. Ensure daily productivity - Inbound/Outbound calls/ Processed Onguard call tasks, email volumes and talk-time, are all maintained at the expected level for each team member and take appropriate action when not being met. Explain deviations from targets including but not limited to: Movements in Aged Debtors profile Activity Stats (call volume, call time, email queue) Collections Mid-term client write-off figures Work with the key stakeholders to identify training requirements within the team and agree coaching schedules and build into monthly one to ones completed for each Payments Team member. Ensure direct call method is always the first collection contact attem...