Cisco Network Voice Admin (Unified communication)
Location: Warwick (Candidate should be close to this location )
Experience: 8-10 Years.
This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
Responsibilities
* Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
* Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
* Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
* Comprehensive understanding of SIP, SBC configuration and troubleshooting
* Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs
* Understanding of MS Teams Phone Service, provisioning, and troubleshooting
* Capable of managing service requests and incidents through a Service Now resolver groups
* Experience managing telecom and network carriers/supplier delivery and SLAs
* Experience operating and troubleshooting call recording platforms such as Verint
Preferred Certifications
* Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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