Location: Blackpool
Salary: Starting salary £30,633, increasing to £32,245 upon successful completion of 6 month probation
You will deliver a wide range of responsive maintenance activities to a diverse customer baseand deliver excellent customer service. You will achieve a first time fix through correct diagnosis, multi-tradeworkingand an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Servicesstaffand multi-trade workforce. You willadopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.
Starting salary £30,632rising to £32,245on successful completion of6 monthprobation period
Blackpool
39 hour week, working hours 8am-4:30pm Monday -Thursday & 8am-3:30pm on Friday
Start at 26 days annual leave, increasing up to 30 days plus bank holidays
Van, Fuel card, Uniform & Tools provided
Key must haves full clean driving licence, experience in the built environment
Whatyou'llbe doing
You willundertake the correct diagnosis and method of responsive maintenance to achieve a first time fix and outstanding customer satisfaction
You willcontribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
You will contribute to and use the relevant mobile working solution for job allocation, datatransferand collection
You willadopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am 6.00pm) and an out of hours service at all other times
You willprovide a high level of customer service at all times, behaving in a respectful,courteousand polite manner to internal and external customers whenrepresentingGreat Places Housing Group
You willfollow the Groups equal opportunities policies and practices and promote cultural diversity across all aspects of the teams work.
You willundertake and contribute to acompetence basedframework through specific training and development initiatives
Whatyou'llneed
NVQ level 2 is desirable however not essential, or equivalent recognised competency in Bricklaying/General Building
At least three years in the built environment, across multi-trades
Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
Evidence of delivering first class customer service in responsive maintenance
Working with the supply chain associated with responsive maintenance
Working with a multi-disciplined services delivery team (within the built environment)
Use of full range of Microsoft Office
Ability to complete tasks inan accurateandtimelymanner when working under pressure
Attention to detail
Good written and verbal communication
Effective liaison with staff/other stakeholders to give information/find information/resolve problems
Organisation and ability to time-managework load
Able to deliver a high standard of customer service
The ability to develop and project a positive image of Great Places through personal,writtenand oral skills
What we need from you
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
A commitment to work in partnership with others for the benefit of Great Places
A commitment to continuous learning and improvement
Ability to work flexibly and when needed outside normal working hours to ensure service continuity
An ability to work in uncertainty.
To be professional and work with integrity,inclusivityand respect for diversity
What we give you in return for your hard work and commitment
PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
WPAHealthcare auto enrolled at no contribution level with £1250 of savings available-optionto increase & add on family members
The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual LeaveStart at 26 days annual leave, increasing up to 30 days + Bank Holidays
Lottery Monthly draw with 1st@ £250, 2nd@£75and 3rd@ £50
Savings ClubYou can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
For the purposes of our van fleetinsuranceyou must have a minimum of 2 years driving experience with a full UK driving licence, be over the age of 21 and complete an on-line drivermonitoringAssessment prior to starting your role. If you are under 21 but with 2 years driving experience with a full UK driving licence you wouldbe requiredto complete an on-line drivermonitoringassessment andadditionalin vehicle assessment prior to starting your role funded by Great Places.
Closing date: 22 nd February 2026
Shortlist date: 23 rd February 2026
Interview date: TBC
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