Role Summary
The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -
(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.
(ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer
(iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.
(iv) To ensure the scheme is safe
(v) To complete administrative tasks as directed by the Housing Officer
The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes.
Based: Watling Court
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